PLL Organized Service Excellence Training

PLL Organized Service Excellence TrainingAt Packages Group, delivering exceptional service experiences is a top priority! This commitment was recently reinforced by a session on Service Excellence led by our Group Head of HR, Mr. Jawad Gilani, at Packages Lanka. The session emphasized the importance of exceeding customer expectations and building strong, lasting relationships. This focus on Service Excellence isn’t just about keeping customers happy – it’s about building brand loyalty, fostering positive brand association, and turning satisfied customers into brand advocates. Packages Group is committed to this philosophy across all our subsidiaries, ensuring a consistent focus on exceptional service throughout our entire network.